Terms and Conditions

1. Introduction and License

Wild Fortune is an online casino operated under the license of Antillephone N.V., located in Curacao. We provide a range of online gaming services, including real-money gambling on various pokies. By accessing or using our services, you agree to comply with these Terms and Conditions, which govern your relationship with us.

2. Eligibility

To participate in our services, users must be at least 18 years of age. Access to our services is restricted to individuals located in Australia and regions where online gambling is permitted. Users in jurisdictions where such activities are illegal are prohibited from accessing our platform.

3. Account Rules

• Only one account is permitted per individual.
• Users are required to complete mandatory KYC (Know Your Customer) verification to ensure compliance with regulatory standards.
• Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
• Any misuse of accounts, including sharing login details, will result in account suspension or closure.

4. Deposits and Withdrawals

• Users can deposit and withdraw funds using various payment methods available on our platform.
• All transactions are subject to processing times, which can vary depending on the payment method used.
• We adhere to strict AML (Anti-Money Laundering) compliance obligations and may request additional documentation for verification purposes.
• Withdrawal requests may take up to 72 hours for processing, but users should allow for additional time based on their chosen payment method.

5. Prohibited Activities

Users are strictly prohibited from engaging in any form of cheating, fraud, or abuse of bonuses. This includes but is not limited to:

• The use of bots or automated systems to manipulate gameplay.
• Exploiting system errors or bugs for personal gain.
• Any unauthorized manipulation of game outcomes.

Violations of these policies will result in immediate account suspension and potential legal action.

6. Limitation of Liability and Termination

Wild Fortune reserves the right to suspend, restrict, or permanently close user accounts if we suspect any violations of these Terms and Conditions, regulatory requirements, or if we identify any suspicious activity. Our liability is limited to the maximum extent permitted by law, and we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.

7. Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms, which will be clearly outlined at the time of the offer. Users must meet wagering requirements and other conditions to qualify for bonuses. Wild Fortune reserves the right to modify or cancel promotional offers at any time without prior notice.

8. Fair Play and Game Integrity Rules

We are committed to fair play and maintaining the integrity of our games. All games offered on our platform are regularly tested to ensure randomness and fairness. Users are expected to engage in fair play and respect the integrity of all gaming activities.

9. Fraud Prevention and Security Monitoring

Wild Fortune employs advanced security measures to protect user information and prevent fraudulent activities. We monitor all transactions and gameplay for signs of fraud, and any suspicious behavior will be investigated thoroughly.

10. Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for resolution. If the issue cannot be resolved, users may request mediation. All complaints will be handled in accordance with applicable laws, and users will receive a timely response.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Australia.

12. Responsible Gambling Measures and User Protection Tools

Wild Fortune is committed to promoting responsible gambling. We provide various tools to help users manage their gambling activities, including:

• Self-exclusion options for users who need a break from gambling.
• Deposit limits to help users control their spending.
• Access to resources for gambling support and counselling.

Users are encouraged to use these tools and seek help if they feel their gambling is becoming a problem.

By agreeing to these Terms and Conditions, you confirm that you understand and accept the rules and regulations governing your use of Wild Fortune’s online services.